Lead Litigation Docketing & Operations (Hybrid)

Norton Rose Fulbright LLP; San Antonio (TX); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical insurance plans

401(k) with profit sharing

Generous PTO and parental leave

Job summary

Norton Rose Fulbright US LLP is seeking a Senior Manager of Litigation Docketing to lead the US docketing function, overseeing a centralized team and ensuring accurate, timely service across jurisdictions. The role requires strategic operations leadership and collaboration with legal support leadership.

The position supports a flexible hybrid work arrangement with in-office attendance as needed and outside-hours coverage when business demands require.

Qualifications

• Bachelor's degree with 5–7 years of litigation docketing or calendaring experience.
• Experience leading docketing or legal ops staff.
• Knowledge of federal/state court rules and docketing procedures.
• Experience with Milana or similar docketing software is preferred.

Responsibilities

• Lead day-to-day US docketing operations across jurisdictions.
• Develop and improve docketing procedures and training resources.
• Monitor court rule changes to keep processes current.
• Assess staffing and workflows to ensure efficiency and continuity.
• Partner with legal support leadership to align docketing with firm strategy.
• Mentor and develop docketing professionals; foster service culture.
• Set performance expectations and support professional development.
• Manage workload, scheduling, and cross-training.
• Support recruitment and workforce planning.
• Establish quality control and governance for docketing data.
• Escalate for complex deadlines and docketing issues.
• Investigate discrepancies and implement corrective actions.
• Promote standardization across offices.
• Oversee docketing platforms and calendaring systems.
• Collaborate on system upgrades and rule updates.
• Monitor system performance and data integrity.
• Support change management through training and communication.
• Provide guidance on court rules and filing requirements.
• Collaborate with lawyers and service leaders to align operations.
• Build stakeholder relationships to ensure service excellence.

Skills

Leadership & mentoring

Process improvement

Docketing software

Stakeholder management

Analytical skills

Communication

Education

Bachelor's degree

Tools

Milana

Microsoft Office

Job description

Norton Rose Fulbright US LLP is seeking a Senior Manager of Litigation Docketing to lead the US docketing function, overseeing a centralized team and ensuring accurate, timely service across jurisdictions. The role requires strategic operations leadership and collaboration with legal support leadership.

The position supports a flexible hybrid work arrangement with in-office attendance as needed and outside-hours coverage when business demands require.