Lead Licensed Optician – Customer-Driven Eyewear

EssilorLuxottica; Palo Alto (CA); On-site; USD 34,000 - 54,000; Full time

Job summary

LensCrafters seeks a Licensed Team Lead to deliver exceptional customer service and oversee key optical and lab processes. You will guide sales associates, assist customers with selections and maintain product knowledge to achieve store success.

Responsibilities include acting as an alternate key holder, supporting glass fitting, and ensuring eyewear quality and safety standards through collaboration with lab staff.

Qualifications

• HS diploma or GED with current state Opticianry license.
• Strong optical and retail experience with knowledge of optics theory.
• Excellent communication and interpersonal skills.
• Leadership and training experience in a retail setting.
• Familiarity with cash registers, computers and calculators.

Responsibilities

• Ensure LensCrafters team delivers unsurpassed customer service.
• Provide product recommendations and assist sales associates.
• Serve as an alternate store key holder and support lab processes if applicable.
• In the lab, assist with custom fits and ensure eyewear meets standards.

Skills

Customer service

Communication

Leadership

Sales skills

Problem solving

Team player

Education

HS diploma/GED

Opticianry license

Tools

Cash register

Computers

Calculators

Optical machinery

Eyewear measurement tools

Job description

LensCrafters seeks a Licensed Team Lead to deliver exceptional customer service and oversee key optical and lab processes. You will guide sales associates, assist customers with selections and maintain product knowledge to achieve store success.

Responsibilities include acting as an alternate key holder, supporting glass fitting, and ensuring eyewear quality and safety standards through collaboration with lab staff.