Lead, Legal Document Production & Team Operations

SmartRecruiters, Inc.; Wheeling (WV); On-site; USD 56,000 - 84,000; Full time

Job summary

Williams Lea by RRD is seeking a Document Production Supervisor who will lead day‑to‑day operations across document production, proofreading, and related services. The role includes managing staff, ensuring deadlines, and maintaining quality aligned with client SLAs.

Responsibilities include onboarding, training, performance feedback, and coordinating staffing by shift. Requires 2+ years supervising and 3+ years in legal document production, with strong MS Office skills and attention to detail.

Qualifications

• 2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment
• 3+ years’ experience in legal document production or legal word processing
• Advanced knowledge of software within MS Office with ability to create, format, edit charts, graphs, styles, tables of contents, macros
• Strong grammar and composition rules for editing and proofreading
• Experience with centralized HR functions and manager self‑service systems
• Understanding of how day‑to‑day decisions impact P&L

Responsibilities

• Supervise the team’s day-to-day work assignments in document production services to ensure timely, accurate completion
• Ensure quality service delivery through SOPs, account plans, and client metrics
• Respond to client inquiries professionally and communicate solutions to avoid issues
• Oversee employee lifecycle including interviewing, onboarding, training, and offboarding
• Ensure compliance with policies and SLAs and manage staffing by shift or service line
• Provide regular performance feedback and foster teamwork to improve client service delivery
• Produce administrative reports related to people and production and monitor overtime to control costs
• Support CSR/QBR processes and maintain knowledge of client businesses

Skills

Supervising teams

MS Office proficiency

Editing/ proofreading

Client service

Communication

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Williams Lea by RRD is seeking a Document Production Supervisor who will lead day‑to‑day operations across document production, proofreading, and related services. The role includes managing staff, ensuring deadlines, and maintaining quality aligned with client SLAs.

Responsibilities include onboarding, training, performance feedback, and coordinating staffing by shift. Requires 2+ years supervising and 3+ years in legal document production, with strong MS Office skills and attention to detail.