Lead IT Field Technician – PCs, Macs & Networks
NerdsToGo Bellevue WA
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Benefits offered by this job
Job summary
NerdsToGo is seeking a Lead Field Service Technician to perform onsite desktop configurations, upgrades, and repairs for Windows PCs and Macs. You will diagnose hardware and software issues, perform virus cleanup, data protection, and deliver reliable field service for homes and small businesses.
The role requires strong field service and communication skills, with 2–5 years of experience and a passion for helping customers.
Qualifications
- 2–5 years of experience with Windows-based PCs and networking.
- Strong PC troubleshooting and repair skills (hardware and software).
- Experience with non-technical customers and communication.
Responsibilities
- Onsite computer solutions for Windows and Apple computers
- PC hardware and software fault isolation and repair
- Virus protection and Spyware/Adware removal
- Data recovery and loss prevention
- Computer security enhancements
- System repair and upgrades
- Support creation of home and small business solutions to solve customer short and long term needs
- Software upgrade and installation
- Experience in working with non-technical customers and setting them at ease
- Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions
Skills
Tools
Job description
NerdsToGo is seeking a Lead Field Service Technician to perform onsite desktop configurations, upgrades, and repairs for Windows PCs and Macs. You will diagnose hardware and software issues, perform virus cleanup, data protection, and deliver reliable field service for homes and small businesses.
The role requires strong field service and communication skills, with 2–5 years of experience and a passion for helping customers.
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