Lead Field Service Technician

NerdsToGo Bellevue WA; Alexandria (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Great culture

Opportunity to impact MSP clientele

Access to fully branded Nerd Van

Opportunity to be part of a growing品牌

Job summary

NerdsToGo is seeking a Lead Field Service Technician to complete desktop configurations, installations and upgrades of PC hardware and software, and to perform preventative maintenance on site for Windows and Mac systems. The Nerd must have strong field service background and customer service skills.

The role requires 2–5 years of experience with Windows PCs and networking, and solid troubleshooting abilities, with a focus on helping residential and small business clients.

Qualifications

• 2-5 years of experience with Windows-based PCs and networking.
• Strong PC hardware/software troubleshooting skills.
• Experience working with non-technical customers and putting them at ease.

Responsibilities

• Onsite PC and Apple computer solutions.
• PC hardware and software fault isolation and repair.
• Virus protection and spyware/adware removal.
• Data recovery and loss prevention.
• Computer security enhancement.
• System repair and upgrades.
• Support creation of home and small business solutions for short/long term needs.
• Software upgrade and installation.
• Network installation and maintenance (wired, wireless, LAN, WAN) - primarily in-home.

Skills

Windows OS troubleshooting

Networking knowledge

Customer service

Field service experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Paid time off

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!

Job Summary

• The Lead Field Service Technician ("Certified Nerd") will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform inventories and preventative maintenance, provide software and operating system support on Mac and all versions of Windows. The Nerd must have strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.

Responsibilities

• Onsite computer solutions for Windows-based PCs and Apple computers
• PC Hardware and software fault isolation and repair
• Virus protection and Spyware/Adware removal
• Data recovery and loss prevention
• Computer security enhancement
• System repair and upgrades
• Support creation of home and small business solutions to solve customer short and long term needs
• Software upgrade and installation
• Experience in working with non-technical customers and setting them at ease
• Network installation and maintenance (wired, wireless, LAN, WAN) - Primarily focused on in-home solutions

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.)
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting

Benefits/Perks

• Great culture
• Opportunity to impact Managed Service Provider clientele
• Access to fully branded Nerd Van
• Opportunity to be a part of a growing brand!

Compensation: $40,000.00 - $65,000.00 per year

Bonus Competition Available Based On Performance

#TalkNerdyToMe

Compensation: $40,000.00 - $65,000.00 per year

IT SERVICE PROFESSIONALS

NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional “Nerds” can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.

JOIN OUR TEAM AT NERDSTOGO

At NerdsToGo, our technicians don’t just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you’ve come to the right place.

NOW HIRING!

We’re growing fast, so we’re looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you’re looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.