IT Service Technician — Desktop, Network & Security

NerdsToGo Bellevue WA; Plano (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Flexible schedule

Health insurance

Paid time off

Profit sharing

Wellness resources

Job summary

NerdsToGo Plano is seeking an IT Service Professional to complete desktop configurations, installations and upgrades of PC hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. You must have a strong field service background and customer service skills.

You must have solid technical skills, good communication skills and the desire to be a part of growing and

Qualifications

• 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments.
• Strong knowledge of PC troubleshooting and repair, both hardware and software/OS.
• Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.).
• Proficiency with peer-to-peer and client/server network configurations and troubleshooting.
• Professional, high-energy, customer-oriented work ethic.
• Valid driver’s license and a clean driving record.
• Must be willing to submit to mandatory background check

Responsibilities

• Computer solutions and basic networking
• Customer service and technical marketing
• Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers
• Network installation and maintenance (wired, wireless, LAN, WAN)
• Data recovery and loss prevention
• Virus protection and Spyware/Adware removal
• Computer security enhancement
• PC Hardware and software fault isolation and repair
• System repair and upgrades
• Software upgrade and installation
• One-on-one training

Skills

Windows PCs

Networking

Customer service

Driver's license

Background check

Job description

NerdsToGo Plano is seeking an IT Service Professional to complete desktop configurations, installations and upgrades of PC hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. You must have a strong field service background and customer service skills.

You must have solid technical skills, good communication skills and the desire to be a part of growing and