Lead Field IT Technician – Windows & Mac Solutions Pro

NerdsToGo Bellevue WA; Alexandria (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Great culture

Opportunity to impact MSP clientele

Access to fully branded Nerd Van

Opportunity to be part of a growing品牌

Job summary

NerdsToGo is seeking a Lead Field Service Technician to complete desktop configurations, installations and upgrades of PC hardware and software, and to perform preventative maintenance on site for Windows and Mac systems. The Nerd must have strong field service background and customer service skills.

The role requires 2–5 years of experience with Windows PCs and networking, and solid troubleshooting abilities, with a focus on helping residential and small business clients.

Qualifications

• 2-5 years of experience with Windows-based PCs and networking.
• Strong PC hardware/software troubleshooting skills.
• Experience working with non-technical customers and putting them at ease.

Responsibilities

• Onsite PC and Apple computer solutions.
• PC hardware and software fault isolation and repair.
• Virus protection and spyware/adware removal.
• Data recovery and loss prevention.
• Computer security enhancement.
• System repair and upgrades.
• Support creation of home and small business solutions for short/long term needs.
• Software upgrade and installation.
• Network installation and maintenance (wired, wireless, LAN, WAN) - primarily in-home.

Skills

Windows OS troubleshooting

Networking knowledge

Customer service

Field service experience

Job description

NerdsToGo is seeking a Lead Field Service Technician to complete desktop configurations, installations and upgrades of PC hardware and software, and to perform preventative maintenance on site for Windows and Mac systems. The Nerd must have strong field service background and customer service skills.

The role requires 2–5 years of experience with Windows PCs and networking, and solid troubleshooting abilities, with a focus on helping residential and small business clients.