Lead Incident Response Coordinator: Cross-Functional Command

EY; Houston (TX); On-site; USD 105,000 - 192,000; Full time

Job summary

EY seeks a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining accountability and awareness.

Qualifications

• Bachelor's degree in IT, cybersecurity, engineering, business, or equivalent experience.
• 6+ years of incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong understanding of operational support models, service restoration practices, escalation processes, and stakeholder communications.

Responsibilities

• Lead incidents and major operational events with cross-functional response.
• Establish incident command structure and ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Track incident actions through restoration and closure and ensure objectives are met.
• Drive clear escalation and stakeholder communications throughout the incident lifecycle.

Skills

Incident command

Service restoration

Stakeholder communications

Action tracking

Escalation management

Executive updates

Response coordination

Cross-domain triage

Status reporting

Major incident practices

Operational dependencies

Post-incident reviews

Decision logs

Support model awareness

Playbook improvement

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred

Job description

EY seeks a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining accountability and awareness.