Lead Incident Response Coordinator: Cross-Functional Command

EY; Charlotte (NC); On-site; USD 105,000 - 192,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong understanding of operational support models, service restoration practices, escalation processes, and stakeholder communications.
• Ability to coordinate technical teams without directly performing all technical remediation activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.
• Ability to operate effectively under pressure and maintain clear structure during high-impact incidents.

Responsibilities

• Lead incident command and coordination for major incidents and events.
• Establish incident command structure, response rhythm, and clear ownership during incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Maintain stakeholder awareness and ensure timely communications throughout incident lifecycles.
• Coordinate cross-team operational leadership and drive post-incident reviews and continuous improvement.

Skills

Incident management

Operations coordination

Cybersecurity operations

Infrastructure operations

Service management

Technical delivery

Communication

Facilitation

Decision-support

Leadership

Education

Bachelor's degree in Information Technology or related field

Tools

SIEM

Monitoring platforms

Ticketing systems

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining operational accountability and stakeholder awareness.