Lead Incident Response Coordinator: Cross-Team Command

EY; Charleston (WV); On-site; USD 105,000 - 192,000; Full time

Job summary

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining accountability and stakeholder awareness.

Qualifications

• Bachelor's degree or equivalent preferred.
• 6+ years of incident management, operations coordination, or related roles.
• Experience coordinating incidents, escalations and cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization and decision-support skills.

Responsibilities

• Lead incident command and coordination across multiple teams.
• Manage escalation requirements and engage technical specialists, vendors, and leadership.
• Develop and coordinate incident communications for response teams, leadership and stakeholders.
• Track recovery actions, dependencies and blockers to ensure timely restoration.
• Coordinate cross-team operations and promote consistent incident handling practices.
• Lead post-incident reviews and drive continuous improvement opportunities.

Skills

Incident command

Service restoration

Stakeholder communications

Action tracking

Escalation management

Executive updates

Response coordination

Cross-domain triage

Status reporting

Post-incident reviews

Decision logs

Support model awareness

Playbook improvement

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.

Job description

EY is seeking a Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications and escalations, tracks resolution actions, and helps ensure timely service restoration while maintaining accountability and stakeholder awareness.