Lead In-Room Dining Specialist

Hyatt Hotels Corporation; Austin (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discounted hotel rooms

Free employee meals

Paid time off

Well-being & education assistance

401(k) plan

Job summary

Hyatt Austin Thompson is seeking an In-Room Dining Lead to uphold exceptional guest service in a fast-paced hotel setting. You will lead a team, assist with training, and ensure accurate orders, timely delivery, and high sanitation standards.

This role requires flexibility to work overnight shifts, knowledge of food and beverage, and a proactive, collaborative approach. Hyatt offers comprehensive benefits and opportunities to grow within a globally recognized hospitality brand.

Qualifications

• 1-year experience in a fast-paced environment.
• Liquor, wine & beer and food knowledge.
• Problem-solving and decision-making skills.
• Proactive attitude with strong organizational skills.
• Work cohesively with colleagues as part of a team.
• Flexible schedule - willing and able to work overnight shift duties that may include evenings, weekends and holidays.

Responsibilities

• Team leadership: assist with training, coaching, mentoring, and coordinating daily assignments.
• Service standards: ensure order accuracy, timely delivery, and consistent guest service.
• Health & Safety: maintain food safety, sanitation, departmental cleanliness, and checklist compliance.
• Inventory & Equipment: monitor stock levels, tray retrieval, and proper equipment storage.
• Amenity Quality Control: ensure guest amenities meet established preparation and presentation standards.
• Operational Readiness: ensure service areas are clean, organized, fully stocked, and ready for each shift.
• Communication & Accountability: communicate operational concerns to management and reinforce departmental procedures.
• The Lead IRD Server will continue serving guests while providing additional leadership and operational support to maintain service excellence and departmental standards.

Skills

Team leadership

Problem solving

Team player

Flexible schedule

Overnight shifts

Liquor knowledge

Food knowledge

Job description

Hyatt Austin Thompson is seeking an In-Room Dining Lead to uphold exceptional guest service in a fast-paced hotel setting. You will lead a team, assist with training, and ensure accurate orders, timely delivery, and high sanitation standards.

This role requires flexibility to work overnight shifts, knowledge of food and beverage, and a proactive, collaborative approach. Hyatt offers comprehensive benefits and opportunities to grow within a globally recognized hospitality brand.