Lead Housekeeping & Laundry Supervisor

IHG Hotels & Resorts; Louisiana; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels & Resorts is seeking a top-level housekeeping supervisor in Louisiana to lead a small team and ensure high housekeeping and laundry standards across guest rooms and public areas.

You will supervise staff, assign work, train employees, and handle guest requests to maintain exceptional guest experiences. The role requires strong English skills, a high school diploma, and a passion for hospitality. Join a globally recognized hospitality brand and help create memorable stays.

Qualifications

• High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.
• Fluency in English – a second language is a plus.
• Excellent interpersonal skills.
• A passion for hospitality.

Responsibilities

• Supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.
• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of the guests, VIPs and repeat visitors
• Manage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.

Skills

Interpersonal skills

English fluency

Hospitality mindset

Customer service

Education

High school diploma or equivalent

Job description

IHG Hotels & Resorts is seeking a top-level housekeeping supervisor in Louisiana to lead a small team and ensure high housekeeping and laundry standards across guest rooms and public areas.

You will supervise staff, assign work, train employees, and handle guest requests to maintain exceptional guest experiences. The role requires strong English skills, a high school diploma, and a passion for hospitality. Join a globally recognized hospitality brand and help create memorable stays.