Lead Healthcare Operations & Process Improvement

AdaptHealth; Columbus (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Employee Stock Purchase Plan

Parental leave

Disability Insurance

FSA/HSA

Job summary

AdaptHealth is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence. You will lead a team, manage escalations, and ensure regulatory compliance in a fast-paced home medical equipment environment.

The role involves staffing planning, performance reporting, and collaboration with leadership to optimize workflows while maintaining adherence to Medicare guidelines and company policies.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1 year of related work experience required.
• 4 years of experience in healthcare/medical services environment preferred.
• Strong communication, problem-solving and decision-making abilities.

Responsibilities

• Supervise and support team in daily operations and escalations.
• Lead team meetings and onboarding/training.
• Monitor performance metrics and provide coaching and feedback.
• Handle complex customer issues and regulatory questions.
• Drive process improvements and workflow optimization.

Skills

Healthcare administration

Team leadership

Regulatory compliance

HIPAA knowledge

Analytical skills

Multitasking

Education

High School Diploma

Associate’s degree in Healthcare Admin/related

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence. You will lead a team, manage escalations, and ensure regulatory compliance in a fast-paced home medical equipment environment.

The role involves staffing planning, performance reporting, and collaboration with leadership to optimize workflows while maintaining adherence to Medicare guidelines and company policies.