Healthcare Operations Lead — Patient Outcomes

AdaptHealth; Fort Smith (AR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off including holidays

Life and AD&D Insurance

Employee stock purchase plan

Job summary

AdaptHealth is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence within our home health services. You will supervise teams, manage complex cases, and ensure HIPAA compliance while leveraging data to guide decisions.

This role requires strong leadership, communication, and the ability to navigate multiple systems. You will collaborate with leadership on staffing, scheduling, and process improvements to deliver high-quality care.

Qualifications

• High School Diploma or Associate degree in a related field; healthcare admin or business background preferred.
• One year of relatable work experience required; four years in healthcare or medical services is preferred.
• Excellent verbal and written communication with analytical and problem-solving abilities.

Responsibilities

• Supervise and support team members in daily operations, including complex case resolution and escalations.
• Lead team meetings and onboarding to support staff development and training.
• Monitor performance metrics and provide coaching and continuous improvement guidance.
• Serve as escalation point for complex customer issues and regulatory questions.
• Drive process improvements and workflow optimization to enhance efficiency and service quality.
• Partner with leadership on staffing, scheduling, and resource planning.
• Maintain expertise in Medicare guidelines, payer policies, and regulatory changes.
• Analyze and report on team performance, trends, and key metrics.
• Ensure HIPAA compliance and adherence to AdaptHealth policies.
• Perform other related duties as assigned.

Skills

Team leadership

Communication

Problem solving

Multitasking

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

Microsoft Office

Healthcare systems familiarity

Job description

AdaptHealth is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence within our home health services. You will supervise teams, manage complex cases, and ensure HIPAA compliance while leveraging data to guide decisions.

This role requires strong leadership, communication, and the ability to navigate multiple systems. You will collaborate with leadership on staffing, scheduling, and process improvements to deliver high-quality care.