Healthcare Ops Leader: Patient Care & Process Excellence

AdaptHealth LLC; Fort Smith (AR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis­

401(k) with company match

Paid Time Off Plans including paid hol

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Job summary

AdaptHealth LLC is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence. The role facilitates complex case resolutions, staff onboarding, and performance coaching across the team.

You will monitor metrics, guide staffing and scheduling, and ensure compliance with Medicare guidelines, payer policies, and HIPAA. The position emphasizes process improvements and cross-functional collaboration to enhance service quality.

Qualifications

• High School Diploma or higher; 1 year of relatable work experience required.
• Four years of exact or comparable work experience in a healthcare or medical services organization.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.

Responsibilities

• Supervise and support team members in daily operations, including complex case resolution and escalations.
• Lead team meetings and onboarding/training to support staff development.
• Monitor performance metrics and provide coaching and continuous improvement guidance.
• Serve as the primary escalation point for complex customer issues and regulatory questions.
• Drive process improvements and workflow optimization to enhance efficiency and service quality.
• Partner with leadership on staffing, scheduling, and resource planning.
• Maintain expertise in Medicare guidelines, payer policies, and regulatory changes.
• Analyze and report on team performance, operational trends, and key metrics.
• Ensure compliance with HIPAA and company policies, including required training.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Analytical thinking

Problem-solving

Attention to detail

Education

High School Diploma

Associate’s degree in Healthcare Administration / Business Administration or equivalent

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth LLC is seeking a Lead Operations Specialist to oversee patient care and drive operational excellence. The role facilitates complex case resolutions, staff onboarding, and performance coaching across the team.

You will monitor metrics, guide staffing and scheduling, and ensure compliance with Medicare guidelines, payer policies, and HIPAA. The position emphasizes process improvements and cross-functional collaboration to enhance service quality.