Healthcare Operations Lead & Compliance Coach

AdaptHealth LLC; Bremerton (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Paid time off

Stock purchase plan

Parental leave

Disability insurance

Life insurance

FSA/HSA

Telemedicine

Job summary

AdaptHealth LLC is seeking a Lead Operations Specialist to support the Operations Team across regions. You will train staff, mentor the team, and, when needed, deliver and set up medical equipment. You will supervise daily operations, address complex issues, and ensure regulatory compliance.

Responsibilities include onboarding, performance coaching, workflow optimization, and reporting on trends. A strong focus on HIPAA, patient confidentiality, and equipment to support home medical services is

Qualifications

• High school diploma or equivalent required; Associate degree in healthcare administration, business administration, or related field preferred.
• Valid and unrestricted driver’s license in the state of residence.
• Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management.
• Exact job experience is health care organization, pharmacy that bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services.

Responsibilities

• Supervise and guide team members in daily operations and complex case resolution; serve as escalation point for issues and regulatory questions.
• Lead team meetings, onboarding, and ongoing training for operations and client engagement teams.
• Monitor performance metrics and provide feedback to staff.
• Develop and implement process improvements and workflow optimization strategies.
• Coordinate staffing, scheduling, and resource allocation with management.
• Maintain expertise in Medicare guidelines, payer policies, and regulatory changes.

Skills

Communication skills

Task prioritization

MS Office proficiency

Technical aptitude

Medicare knowledge

Independent worker

Team collaboration

Education

High school diploma

Associate degree preferred

Tools

EMR systems

Job description

AdaptHealth LLC is seeking a Lead Operations Specialist to support the Operations Team across regions. You will train staff, mentor the team, and, when needed, deliver and set up medical equipment. You will supervise daily operations, address complex issues, and ensure regulatory compliance.

Responsibilities include onboarding, performance coaching, workflow optimization, and reporting on trends. A strong focus on HIPAA, patient confidentiality, and equipment to support home medical services is