Lead Guest Services Associate — Growth & Memorable Stays

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Benefit Eligibility varies

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Work shoes stipend

Job summary

Hyatt Vacation Club leads the industry in creating memorable vacation experiences for Owners and guests. As a Lead Guest Services Associate, you will welcome, assist, and guide guests through villa check-ins, local amenities, and events while coordinating with various departments to resolve issues and ensure exceptional service.

You will also explain room features, handle inquiries, and support training of new team members in a friendly, inclusive environment.

Qualifications

• Experience in guest services or hospitality environments.
• Strong verbal and written communication.
• Ability to work in a fast-paced, guest-focused setting.

Responsibilities

• Check Guests into villas and review amenities and local activities.
• Respond to questions and coordinate with other departments to resolve issues.
• Explain room features and guide guests to key services.
• Follow up on requests to ensure satisfaction.
• Answer calls and route to the appropriate department.
• Prioritize and resolve outstanding issues from the previous day.
• Assist management with training new associates.

Skills

Guest Services

Communication

Teamwork

Job description

Hyatt Vacation Club leads the industry in creating memorable vacation experiences for Owners and guests. As a Lead Guest Services Associate, you will welcome, assist, and guide guests through villa check-ins, local amenities, and events while coordinating with various departments to resolve issues and ensure exceptional service.

You will also explain room features, handle inquiries, and support training of new team members in a friendly, inclusive environment.