Guest Services Pro – Create Memorable Vacation Stays

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Benefit Eligibility varies by position

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition & rewards

Stipend for work shoes

Job summary

Hyatt Vacation Club invites applications for a Guest Services Agent. The role involves checking guests into villas, explaining amenities and areas of interest, and coordinating with departments to resolve requests. A friendly, inclusive service style is essential as you help create memorable experiences for Owners and guests.

The position is full-time with 1st/2nd shifts and weekend/holiday availability. Training and benefits support guest satisfaction and professional growth within a welcoming

Qualifications

• Availability to work weekends and holidays.
• Lift/carry/push/pull items up to 25 lbs as needed.
• Background and drug screening may be required per policy.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, hours, and local activities.
• Responds to guests' questions and requests, coordinating with other departments to resolve issues.
• Explains room features (e.g., room key, ice/vending areas) and follows up to ensure satisfaction.
• Answers telephone calls and routes to proper department as applicable.
• May assist with bellman and runner duties depending on location.
• Welcome and greet guests with a focus on care and inclusivity.
• Interact professionally with colleagues and guests and support team goals.
• Follow company policies and safety procedures.

Job description

Hyatt Vacation Club invites applications for a Guest Services Agent. The role involves checking guests into villas, explaining amenities and areas of interest, and coordinating with departments to resolve requests. A friendly, inclusive service style is essential as you help create memorable experiences for Owners and guests.

The position is full-time with 1st/2nd shifts and weekend/holiday availability. Training and benefits support guest satisfaction and professional growth within a welcoming