Guest Services Agent: Create Memorable Vacation Experiences

Hyatt Vacation Ownership; Truckee (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free Parking

Associate Recognition Week

Monthly recognition & rewards

Local discounts on food/fitness/recre

Seasonal Retention Bonus

Job summary

Hyatt Vacation Club seeks a Guest Services Agent to assist Owners and guests with memorable vacation experiences at our properties. The role requires delivering friendly service, answering questions, and coordinating with other departments to resolve requests.

A weekend/holiday availability and a 2nd shift are required, with full-time hours. Responsibilities include checking guests into villas, explaining amenities and local activities, and supporting bellman duties when needed.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, hours of operations, and local areas of interest and activities.
• Actively listens and responds to guests' questions, concerns, and requests and coordinates with other departments to resolve issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas).
• Follows up with Owners/guests to ensure requests are met to their satisfaction.
• Answers telephone calls and routes to proper department.
• May assist with bellman and runner duties as needed.

Job description

Hyatt Vacation Club seeks a Guest Services Agent to assist Owners and guests with memorable vacation experiences at our properties. The role requires delivering friendly service, answering questions, and coordinating with other departments to resolve requests.

A weekend/holiday availability and a 2nd shift are required, with full-time hours. Responsibilities include checking guests into villas, explaining amenities and local activities, and supporting bellman duties when needed.