Lead Front Desk Agent

Hyatt Vacation Ownership; United States; On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical/dental/vision

401K opportunities

Travel discounts

Tuition reimbursement

Assc. recognition

Job summary

Hyatt Vacation Ownership is seeking a Lead Guest Services Associate to warmly welcome Owners and guests, check them into villas, and highlight local activities to create memorable experiences.

The role involves responding to inquiries, coordinating with departments to resolve issues, and ensuring consistent Hyatt standards while guiding and training fellow associates.

Qualifications

• Experience in hospitality or guest services is preferred.
• Ability to assist Owners/guests and resolve inquiries.
• Strong interpersonal and communication skills.

Responsibilities

• Check in Owners/guests at villas and explain amenities and local activities.
• Listen to questions and coordinate with other departments to resolve issues.
• Explain room features and follow up on requests to ensure satisfaction.
• Answer calls and route to the proper department as needed.
• Support training of new associates and temporary tasks as required.

Skills

Guest services

Communication

Customer focus

Teamwork

Multitasking

Job description

Hourly Rate: $25.50

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a Lead Guest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests’ questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.