Guest Services Agent — Create Memorable Vacations

Hyatt Vacation Ownership; Avon (CO); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) retirement savings plan

Travel discounts

Paid time off

Paid holidays

Tuition reimbursement

Employee assistance program

Free on-site parking

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and share information on amenities and local activities. You will respond to questions, coordinate with other departments, and help ensure a memorable stay.

This full-time role requires weekend availability, holiday coverage, and the ability to lift up to 25 lbs. Competitive benefits and growth opportunities are offered in a supportive environment.

Qualifications

• Experience delivering friendly, responsive guest service.
• Ability to listen actively and resolve guest questions or concerns.

Responsibilities

• Check guests into villas and explain property amenities and local activities.
• Answer phone calls and route to proper departments.
• Assist with bellman or runner duties as needed.
• Ensure guest requests are followed up and resolved.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests, assist with villa check-ins, and share information on amenities and local activities. You will respond to questions, coordinate with other departments, and help ensure a memorable stay.

This full-time role requires weekend availability, holiday coverage, and the ability to lift up to 25 lbs. Competitive benefits and growth opportunities are offered in a supportive environment.