Lead Guest Services Associate - Create Memorable Stays

Vistana Management Inc; United States; On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Free on-site parking

Complimentary soft drinks

Discount at all on-site Food &

Job summary

Marriott Vacations Worldwide is hiring a Lead Guest Services Associate to welcome Owners and guests, assist with villa check-ins, and coordinate experiences that make memorable vacations. The role emphasizes attentive service, problem resolution, and collaboration with other departments to ensure guest satisfaction.

The position offers competitive hourly pay of $21.20, weekends and holidays may be required, and benefits including medical/dental/401K.

Qualifications

• No formal qualifications listed in the ad.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Keeps outstanding requests or problems from the previous day as a priority and resolves them.
• Assists management with training new associates or hourly duties as needed.

Job description

Marriott Vacations Worldwide is hiring a Lead Guest Services Associate to welcome Owners and guests, assist with villa check-ins, and coordinate experiences that make memorable vacations. The role emphasizes attentive service, problem resolution, and collaboration with other departments to ensure guest satisfaction.

The position offers competitive hourly pay of $21.20, weekends and holidays may be required, and benefits including medical/dental/401K.