Lead Front Desk Agent

Vistana Management Inc; United States; On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Free on-site parking

Complimentary soft drinks

Discount at all on-site Food &

Job summary

Marriott Vacations Worldwide is hiring a Lead Guest Services Associate to welcome Owners and guests, assist with villa check-ins, and coordinate experiences that make memorable vacations. The role emphasizes attentive service, problem resolution, and collaboration with other departments to ensure guest satisfaction.

The position offers competitive hourly pay of $21.20, weekends and holidays may be required, and benefits including medical/dental/401K.

Qualifications

• No formal qualifications listed in the ad.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Keeps outstanding requests or problems from the previous day as a priority and resolves them.
• Assists management with training new associates or hourly duties as needed.

Job description

Hourly Rate: $21.20 Hourly: $21.20 Shift: 1st & 2nd Shift Weekends and Holidays Required Driver's License: Yes

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Lead Guest Services Associate at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site parking
• Complimentary soft drinks
• Discount at all on-site Food & Beverage outlets while on duty
• Work shoe credit through Shoes for Crews twice a year
• Hats, sunscreen, and jackets are provided for those working outdoors, as needed
• Quarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations
• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

As a Lead Guest Services Associate, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
• Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves.

Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members