Guest Services Specialist - Create Memorable Vacations

Marriott Resorts Hospitality Corporation; EUA; Presencial; USD 28 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Pay

Medical/Dental/Vision/401K options

Travel discounts

Tuition Reimbursement

Professional Counseling & Family

Growth and Development Opportunities

Seasonal Retention Bonuses

Ski in/Ski out

Resumo da oferta

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, explain villa amenities, and coordinate with teams to ensure outstanding service. You will respond to questions, resolve issues, and help guests have a seamless stay at our Utah properties.

Ideal candidates will have hospitality experience, strong communication, and the ability to multi-task in a fast-paced environment, with flexible shifts to cover weekends and holidays.

Qualificações

• Experience in hospitality or guest services is preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize in a busy environment.

Responsabilidades

• Check guests into villas, review property amenities and local activities.
• Listen to guests' questions and resolve issues by coordinating with other departments.
• Explain room features and assist guests with services during their stay.
• Follow up to ensure requests are satisfied and handle telephone routing as needed.
• Assist with bellman or runner duties as required.

Conhecimentos

Customer service

Communication

Problem solving

Descrição da oferta de emprego

Marriott Vacations Worldwide is seeking a Guest Services Agent to welcome Owners and guests, explain villa amenities, and coordinate with teams to ensure outstanding service. You will respond to questions, resolve issues, and help guests have a seamless stay at our Utah properties.

Ideal candidates will have hospitality experience, strong communication, and the ability to multi-task in a fast-paced environment, with flexible shifts to cover weekends and holidays.