Front Desk & Guest Experience Specialist

HV Global Marketing Corporation; United States; Presencial; USD 19 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Benefit Eligibility will vary by pos

Complimentary work shoes

Company branded shirts, coats, hats, &

Sunscreen for outdoor associates

Monthly cell phone discounts

Fitness center discounts

Meal subscription plan discounts

Resumo da oferta

Marriott Vacations Worldwide (MVW) in the United States is seeking a friendly Guest Services Agent to help Owners and guests create memorable vacation experiences. You will check guests into Villas, explain amenities, local activities, and coordinate with other departments to resolve requests.

The role offers competitive hourly pay of $16.75 plus comprehensive benefits, travel discounts, and development opportunities.

Responsabilidades

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Descrição da oferta de emprego

Marriott Vacations Worldwide (MVW) in the United States is seeking a friendly Guest Services Agent to help Owners and guests create memorable vacation experiences. You will check guests into Villas, explain amenities, local activities, and coordinate with other departments to resolve requests.

The role offers competitive hourly pay of $16.75 plus comprehensive benefits, travel discounts, and development opportunities.