Lead Guest Services Associate — Create Memorable Stays

Park Hyatt Los Cabos at Cabo del Sol; Escondido (CA); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Growth Opportunities

Free On-Site Parking

Monthly Recognition Programs

Shoe Stipend

Job summary

Hyatt Vacation Club is seeking a Lead Guest Services Associate who will provide exceptional experiences for Owners and guests at our resort. Your role will include checking guests into their villas, addressing inquiries, and ensuring a memorable stay.

The ideal candidate will have strong communication skills, be available to work various shifts, and excel in a team-oriented environment. This position provides great benefits including competitive pay and growth opportunities.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Able to stand, sit, or walk for extended periods.
• Capable of lifting/carrying items up to 25lbs.

Responsibilities

• Check guests into their villas and explain amenities.
• Actively listen and address guests' questions and concerns.
• Follow up with guests to ensure satisfaction.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

Hyatt Vacation Club is seeking a Lead Guest Services Associate who will provide exceptional experiences for Owners and guests at our resort. Your role will include checking guests into their villas, addressing inquiries, and ensuring a memorable stay.

The ideal candidate will have strong communication skills, be available to work various shifts, and excel in a team-oriented environment. This position provides great benefits including competitive pay and growth opportunities.