Lead Guest Service Associate - Sales & Guest Experience (Rockford )

NORTH AMERICAN WAX COMPANY LLC; Rockford (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring enthusiastic individuals for full-time and part-time positions at their Rockford location. You will assist in training team members and create a welcoming environment while promoting wax services and products.

The ideal candidate will possess strong sales and guest service skills, with opportunities for training and advancement. Benefits include health insurance, a 401k match, and a generous bonus structure to reward your efforts.

Qualifications

• 1-2 years related experience or training in retail or sales is a plus.
• Strong sales and guest service skills are essential.
• Availability to work evenings and weekends is required.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote services, sell wax passes and meet sales goals.
• Manage front-desk operations, including check-ins and inventory.
• Maintain a clean and organized center appearance.

Skills

Sales skills

Guest service skills

Leadership abilities

Communication skills

Interpersonal abilities

Goal-oriented mindset

Education

High school diploma or GED

Job description

Job DetailsJob Location: 6359 E State St, Rockford, IL - Rockford, IL 61108Salary Range: $15.50 - $17.00 HourlyFull-Time & Part-Time Hourly + Sales Bonuses Work Location: In person

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance(28+ hours/week)
• Generous Bonus Incentive 2x/month(Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

QualificationsKnowledge and Skill Requirements:

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.