Lead Guest Service Associate - Sales & Guest Experience (Shorewood)

Anchor Point Management Group; Troy Township (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k Company Match

Health, Vision, Dental Insurance

Generous Bonus Incentive 2x/month

Training and career advancement

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Job summary

European Wax Center in Shorewood, IL is seeking a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. This role supports training, greeting guests, and promoting services in a high-energy, in-person environment.

Ideal candidates have strong sales and guest service skills, effective leadership and communication abilities, and a goal-oriented mindset with weekend/evening availability.

Qualifications

• High school diploma or GED required; or one - two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including check ins/outs, reservation scheduling, confirmation calls, cash handling, and inventory control.

Skills

Sales skills

Guest service

Leadership

Communication

Interpersonal skills

Goal-oriented

Education

High school diploma or GED

Job description

Job Details

Job Location: 932 Brook Forest Ave, Shorewood, IL - Shorewood, IL 60404

Salary Range: $15.50 - $17.00 Hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We're Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications Knowledge and Skill Requirements

High school diploma or GED required; or one - two years related experience or training. Equivalent combination of education and experience will also be considered.