Lead Guest Service Associate - Sales & Guest Experience (Lombard)

NORTH AMERICAN WAX COMPANY LLC; Lombard (IL); On-site; USD 21,352 - 23,419; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Referral Bonus

Training opportunities

Job summary

NORTH AMERICAN WAX COMPANY LLC in Lombard is seeking a Lead Guest Service Associate to provide exceptional guest service while driving sales. The role involves greeting guests, managing front-desk operations, and assisting in training new staff.

The ideal candidate will have a high school diploma and strong sales and communication skills. Benefits include 401(k) match and health insurance for those working 28+ hours/week, along with generous bonuses.

Qualifications

• High school diploma or GED required or equivalent experience.
• Strong sales and guest service skills.
• Excellent leadership and communication abilities.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Promote additional services and sell wax passes.
• Manage front-desk operations and inventory control.
• Maintain a clean and organized center appearance.

Skills

Strong sales and guest service skills

Excellent leadership

Communication and interpersonal abilities

Goal-oriented mindset

Experience in retail or beauty industry

Education

High school diploma or GED

Job description

Job Details

Job Location: 228C Yorktown Center Mall – Lombard, IL 60148

Salary Range: $15.50 – $17.00 Hourly

Full-Time & Part-Time

Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check in, check out, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal‑oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401(k) Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous Incentive to hire all roles!

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required, or one‑two years related experience or training. Equivalent combination of education and experience will also be considered.