Lead Guest Service Associate - Sales & Guest Experience (Evergreen Park)

NORTH AMERICAN WAX COMPANY LLC; Evergreen Park (IL); On-site; USD 22,317 - 24,452; Full time

Benefits offered by this job

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Referral Bonus

Job summary

NORTH AMERICAN WAX COMPANY LLC is looking for a Lead Guest Service Associate to join their Evergreen Park, IL team. This role involves providing exceptional guest service while fostering a sales-driven environment. Responsibilities include managing front-desk operations and training new staff.

The ideal candidate will possess strong sales skills, effective leadership qualities, and the ability to work evenings and weekends. Benefits include a 401k company match, health insurance, and bonus incentives.

Qualifications

• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests.
• Manage front-desk operations including check-ins, check-outs, and cash handling.

Skills

Strong sales and guest service skills

Excellent leadership, communication and interpersonal abilities

Goal-oriented mindset with a passion for hitting targets

Education

High school diploma or GED

Job description

Job Details

Job Location: 9526 S. Western Ave - Evergreen Park, IL 60805

Salary Range: $16.20 - $17.75 Hourly

Full-Time & Part-Time, Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

• High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.