Lead Guest Service Associate - Sales & Guest Experience (Evergreen Park)

Anchor Point Management Group; Evergreen Park (IL); On-site; USD 22,317 - 24,452; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive

Daily Pay

Employee Assistance Program

Job summary

Anchor Point Management Group in Evergreen Park is seeking a Lead Guest Service Associate to enhance guest experiences and boost center revenue. Candidates should have strong sales and service skills.

This role involves training associates, greeting guests, and managing front-desk operations. Offers benefits such as 401k match, health insurance, and career advancement opportunities.

Join a dynamic team that values exceptional service and personal growth!

Qualifications

• High school diploma or GED required; or one – two years related experience or training.
• Strong sales and guest service skills are essential.
• Excellent leadership and communication skills are needed.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services and products.

Skills

Strong sales and guest service skills

Excellent leadership, communication and interpersonal abilities

Goal-oriented mindset

Education

High school diploma or GED

Job description

Job Details

Job Location: 9526 S. Western Ave - Evergreen Park, IL 60805

Salary Range: $16.20 - $17.75 Hourly

Full-Time & Part-Time, Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

• High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.