Surgical Scheduling & Patient Care Specialist

GI Alliance; Fairfax (VA); On-site; USD 52,000 - 68,000; Full time

Job summary

GI Alliance is seeking a details-driven Surgical Scheduling Coordinator to support patient scheduling, authorization requests, and preoperative information delivery. The role requires coordinating surgeries, managing patient communications, and ensuring accurate documentation in EMR systems.

The ideal candidate has 1 year of surgical scheduling experience and 2–3 years in medical office settings, with strong organizational and customer service skills.

Qualifications

• Must understand medical office workflows and scheduling protocols.
• Proficiency with EMR and medical documentation standards.
• Familiarity with CPT and ICD-10 coding basics.
• Excellent grammar and documentation practices.
• Customer service principles applied to patient interactions.
• Professional appearance and demeanor in all communications.

Responsibilities

• Liaison to patients; assist with paperwork; maintain accurate patient files and databases; schedule and confirm appointments.
• Coordinate and schedule surgeries, procedures, and follow-up appointments per physician instructions and policies.
• Provide preoperative information and advise patients on surgical and financial requirements.
• Communicate with patients, physicians, clinic staff, ambulatory surgical centers, and outside facilities.
• Obtain surgery authorizations from insurance companies.
• Submit clinical and financial information to facilities, ensuring proper medical records release.
• Answer and screen phone calls courteously; record messages.
• Collect patient pre-payments as directed.
• Inform patients of unpaid balances before procedures.
• Review financial and clinical paperwork for completeness before scheduled procedures.
• Maintain confidential patient files and records.
• Follow up with prospective, current, and past patients.
• Ensure a positive patient experience in-office and over the phone.
• Perform other related duties as assigned.

Skills

Effective communication

Multitasking in fast-paced environment

Analytical and decisive thinking

Phone system proficiency

Clear and concise verbal communication

Strong organizational/time management

Interpersonal and problem-solving

Professional and positive demeanor

Basic computer skills

Teamwork and flexibility

Pricing and financing presentation

Urology experience (preferred)

Surgical scheduling experience (needed

Bilingual in Spanish (preferred)

Education

High school diploma or GED

Tools

EMR systems

Job description

GI Alliance is seeking a details-driven Surgical Scheduling Coordinator to support patient scheduling, authorization requests, and preoperative information delivery. The role requires coordinating surgeries, managing patient communications, and ensuring accurate documentation in EMR systems.

The ideal candidate has 1 year of surgical scheduling experience and 2–3 years in medical office settings, with strong organizational and customer service skills.