Lead GI Surgery Scheduler

Duly Health and Care; Chicago (IL); Sur place; USD 24 000 - 37 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

Mental health benefit at no cost

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy support

Résumé du poste

Lead Surgery Scheduler role at Duly Health and Care in Oak Brook Terrace. Full-time position requires EPIC Hyperspace experience, scheduling and onboarding duties, and HIPAA compliance. Strong customer service, organization, and communication skills are essential.

The job includes coordinating surgery schedules, managing calls, updating patient data, and overseeing staff workflows. Competitive benefits apply and will be discussed in the interview process.

Qualifications

• High school diploma or GED.
• EPIC Hyperspace training required.
• EPIC Template Training if applicable.
• Prefer one to three year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Service Orientation: capable of providing excellent service to customers and resolving issues.
• Organization: maintain order and structure in daily processes.
• Verbal Communication: clear and respectful communication with diverse audiences.
• Written Communication: clear and legible writing.
• Team Work: collaborates effectively with others.
• Computer Proficiency: comfortable with EPIC and Microsoft Office; 30 wpm typing.

Responsabilités

• Assist management with daily operations of schedulers; may schedule staff and onboard new hires.
• Handle patient scheduling, answering calls, taking messages, and routing to staff.
• Verify patient demographics and insurance; ensure correct health plan registration.
• Maintain HIPAA confidentiality and adhere to guidelines.
• Monitor productivity, quality, and timeliness; track outcomes and suggest improvements.
• May provide input into employees’ performance appraisals.
• Orienting and Training New Staff: oversee training of clerical staff.
• Scheduling Staff: create and adjust employee work schedules.
• Intake Operator: answer calls and schedule patients in EPIC Hyperspace.
• Patient Appointments: record visit types and prep instructions.
• Cancel or reschedule appointments; assist with referrals as needed.
• Perform other duties/responsibilities as assigned.

Connaissances

Customer service

Organization

Verbal communication

Written communication

Teamwork

Computer proficiency

EPIC Hyperspace

Microsoft Office

Typing 30 wpm

EPIC Template Training

Formation

High school diploma or GED

Outils

EPIC Hyperspace

EPIC Template Training

Outlook

Word

Excel

Description du poste

Lead Surgery Scheduler

Full-Time, 40 hours/week.

Location: Oak Brook Terrace

Hours: Monday-Friday

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Key Responsibilities

• Under the direction of the Practice Manager, responsible for assisting management with daily operations of the schedulers in the Practice. Depending on Practice needs this may include scheduling staff, on-boarding and orienting new hires, as well as monitoring work and troubleshooting work process issues. This position is also responsible for patient scheduling, answering calls, taking messages and routing to appropriate staff in the Practice. Verifies patient demographic and insurance information and records changes to ensure patients are registered under their current health plan. Maintains the strictest patient confidentiality and adheres to all HIPAA guidelines.
• Controlling: Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes and job standards. Answers employees’ questions regarding work process.
• May provide input into employees’ performance appraisals.
• Orienting and Training New Staff: Generally oversees the training of new clerical staff in the department. May perform on-the-job training or seek other employees to assist the newly hired employee. Monitors progress of new hire and assesses if further re-training is needed to ensure work standards are met.
• Scheduling Staff: Creates employee work schedules and adjusts schedules to accommodate for vacations and other time off reasons.
• Intake Operator: Answers calls and routes them to appropriate staff in the Practice. Determines purpose for call and initiates scheduling patients in EPIC Hyperspace. Takes detailed and legible messages per practice protocol with care to ensure timely delivery. May sort interoffice and external mail.
• Patient Appointments: Identifies and records visit types in scheduling patients. Based on visit type, follows Practice protocol for scheduling appointments and providing instructions to patients in preparation for visit or procedure. Where appropriate, ensures patients receive instructions in advance of visit or procedure. Obtains current health insurance information coverage and reviews current patient demographics. Updates information as necessary. Identifies if re-registration is required at time of visit or procedure and advises the patient accordingly. Cancels or reschedules appointments based on changes in provider availability. May assist patients with obtaining appointments at other physician and hospital sites and/or scheduling laboratory or radiology testing.
• Performs all other duties/responsibilities as assigned.

Qualifications

• High school diploma or GED.
• EPIC Hyperspace training required.
• EPIC Template Training if applicable.
• Prefer one to three year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
• Service Orientation: Capable of providing excellent service to customers, displays a friendly and approachable demeanor, works to resolve customer complaints, and understands customer service principles.
• Organization: Able to provide order and structure to daily processes and work environment.
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveys information clearly and succinctly, applies listening, tact, responsiveness, empathy, and confidentiality.
• Written Communication: Able to write clearly and legibly.
• Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
• Computer Proficiency: Able to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications, i.e. Outlook, Word, Excel, and demonstrate keyboarding speed and accuracy, minimum 30 wpm.

The compensation for this role includes a base pay range of $17.67 - 26.50, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care.

At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.