Healthcare Front Desk & Scheduling Specialist

CenterWell; Dallas (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell is seeking a friendly Receptionist to manage front desk operations in a physician practice setting. You will greet patients, schedule visits, handle inquiries, and maintain patient records in EMR/CRM systems.

The role supports the medical team with a range of administrative tasks while ensuring a welcoming, organized environment for patients. Applicants should have a High School Diploma or GED, knowledge of medical terminology, and a year or more of healthcare or customer service

Qualifications

• High School Diploma or GED.
• Knowledge of Medical Terminology.
• 1+ year in a healthcare setting preferred, but strong customer service background in Retail/Call Centers is acceptable.
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Proficiency with MS Office (Word, Excel, Outlook).

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule and coordinate appointments with medical staff.
• Maintain accurate patient records in EMR/CRM systems.
• Handle billing and copay collection as needed.
• Answer inquiries and communicate effectively with patients.
• Keep reception area tidy, stocked, and organized.
• Assist with other administrative tasks and inventory as required.

Skills

Customer service

Phone etiquette

Multitasking

Detail oriented

Team player

Organized

Education

High School Diploma or GED

Tools

MS Office

EMR systems

CRM systems

Job description

CenterWell is seeking a friendly Receptionist to manage front desk operations in a physician practice setting. You will greet patients, schedule visits, handle inquiries, and maintain patient records in EMR/CRM systems.

The role supports the medical team with a range of administrative tasks while ensuring a welcoming, organized environment for patients. Applicants should have a High School Diploma or GED, knowledge of medical terminology, and a year or more of healthcare or customer service