Lead Front Desk — Luxury Apartments & Resident Experience

Paradigm Management; Washington (District of Columbia); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

On-site parking

401(k) plan with vesting

Paid Time Off

Recognition awards

Employee referral bonuses

Promote from Within culture

Job summary

Paradigm is seeking a Lead Front Desk Attendant to oversee the front desk at a luxury apartment community in Washington, DC. You will deliver outstanding service to residents and visitors, manage packages and amenity reservations, and coordinate guest parking, suites and clubroom requests.

Requirements include five years of customer service experience, strong interpersonal skills, and the ability to lift 20+ lbs.

Qualifications

• Five years of customer service experience in a related service industry.
• Strong customer service and interpersonal communication skills.
• Must be able to lift 20+ lbs for package handling.

Responsibilities

• Deliver outstanding customer service to residents and visitors.
• Handle resident package responsibilities and amenity reservations.
• Handle guest parking, guest suite, and clubroom requests.
• Maintain visitors’ record log and monitor visitors to the building and complete routine property checks.
• Assist with resident relations, events, and property management tasks.
• Work with other staff members to create a positive environment for staff, residents, and visitors.

Skills

Customer service

Interpersonal communication

Front desk experience

Physical ability

Job description

Paradigm is seeking a Lead Front Desk Attendant to oversee the front desk at a luxury apartment community in Washington, DC. You will deliver outstanding service to residents and visitors, manage packages and amenity reservations, and coordinate guest parking, suites and clubroom requests.

Requirements include five years of customer service experience, strong interpersonal skills, and the ability to lift 20+ lbs.