Lead Concierge - Resident Experience & Team Builder

JBG Smith; Washington (District of Columbia); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Housing discount

Job summary

JBG SMITH is seeking a Lead Concierge at 901W in Washington, DC to deliver exceptional resident experiences. You will lead an active concierge team, greet residents, coordinate tours, and connect residents to community services.

Responsibilities include front-desk organization, event participation, and proactive problem solving to ensure resident satisfaction. Strong leadership and customer-service passion are essential.

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants
• Prior leadership and supervisory experience
• Strong interpersonal skills and a desire for learning and professional development
• Strong aptitude for computer systems and software
• CARING: Demonstrated passion for caring about customers and co-workers alike
• PROFESSIONALISM: Professional presentation and superior written and verbal communication skills
• EMPOWERMENT: Proactive approach with a proven capability to take ownership of customer concerns
• LEADERSHIP: Dependability as a team member who inspires others to achieve excellence
• INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect

Responsibilities

• Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
• Delivering a warm greeting to current and prospective residents to welcome them home
• Providing information to prospective residents and coordinating tours to assist leasing
• Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
• Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
• Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
• Participating in community activities and social events to build resident relationships
• Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction

Job description

JBG SMITH is seeking a Lead Concierge at 901W in Washington, DC to deliver exceptional resident experiences. You will lead an active concierge team, greet residents, coordinate tours, and connect residents to community services.

Responsibilities include front-desk organization, event participation, and proactive problem solving to ensure resident satisfaction. Strong leadership and customer-service passion are essential.