Luxury Apartment Concierge & Front Desk Lead

AtWork Group; Town of Vienna (WI); On-site; USD 22,041 - 27,552; Full time

Job summary

AtWork Group is seeking a professional Apartment Concierge to join a luxury apartment community. The Concierge serves as the first point of contact for residents and guests, delivering exceptional customer service. Ideal candidates will have experience in hospitality or customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities include managing resident inquiries, overseeing package deliveries, and ensuring community security. Candidates must possess a high school diploma and be able to pass a background check. A professional appearance and attitude are essential.

Qualifications

• Previous concierge, front desk, hospitality, customer service, or administrative experience preferred.
• Must be able to pass a background check.

Responsibilities

• Greet residents, guests, and vendors with a warm and professional demeanor.
• Answer phones, respond to resident inquiries, and provide outstanding customer service.
• Manage package deliveries and resident notifications.
• Monitor building access and visitor logs while maintaining community security procedures.
• Assist with resident requests and coordinate with property management as needed.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Entrata

Job description

AtWork Group is seeking a professional Apartment Concierge to join a luxury apartment community. The Concierge serves as the first point of contact for residents and guests, delivering exceptional customer service. Ideal candidates will have experience in hospitality or customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities include managing resident inquiries, overseeing package deliveries, and ensuring community security. Candidates must possess a high school diploma and be able to pass a background check. A professional appearance and attitude are essential.