Lead Front Desk & Guest Experience Manager

Fairfield Inn; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

The Fairfield Inn in Madison, Wisconsin is seeking a Front Desk Supervisor to oversee daily front desk operations, manage reservations, and coordinate with sales, housekeeping, F&B, and accounting to maximize occupancy and guest satisfaction. You will train new staff, monitor standards, and ensure security and quality protocols are followed.

The role requires 3–5 years of front desk leadership, strong communication, cash handling, and the ability to work flexible hours, including weekends and

Qualifications

• 3-5 years prior hotel front desk leadership experience.
• Excellent communication and organizational skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Hire and train front desk staff in cooperation with the GM.
• Ensure front desk operations follow brand standards and procedures.
• Schedule staff to balance service, efficiency and budget.
• Oversee reservations, check-ins, and guest accounts to maximize occupancy and rate.

Skills

Front desk leadership

Staff training

Guest service

Job description

The Fairfield Inn in Madison, Wisconsin is seeking a Front Desk Supervisor to oversee daily front desk operations, manage reservations, and coordinate with sales, housekeeping, F&B, and accounting to maximize occupancy and guest satisfaction. You will train new staff, monitor standards, and ensure security and quality protocols are followed.

The role requires 3–5 years of front desk leadership, strong communication, cash handling, and the ability to work flexible hours, including weekends and