Front Desk Supervisor & Guest Experience Lead

Hampton by Hilton; Madison (WI); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Paid vacation

Sick leave

Jury duty pay

Hotel discounts

Referral bonuses

Volunteer PTO

EAP

Job summary

Hampton Inn & Suites – Madison / Downtown is seeking a Guest Service Supervisor to oversee front desk operations and lead a team dedicated to exceptional guest experiences. The role requires open availability, including weekends and holidays, with emphasis on leadership and guest service excellence.

The position offers part-time hours with on-site work at 440 W Johnson St, Madison, WI 53703. Prior hotel supervisory experience is preferred, and wage progression is provided through designated

Qualifications

• Strong leadership and organizational skills with experience in guest services or hospitality management.
• Excellent communication and problem-solving skills.
• Passion for delivering outstanding customer service.
• Previous supervisory experience in hospitality is preferred, but training is available.

Responsibilities

• Supervise daily front desk operations including check-ins and check-outs.
• Lead and train front desk staff on guest services and conflict resolution.
• Collaborate with housekeeping and maintenance for seamless guest experiences.
• Address guest concerns and resolve issues promptly and professionally.
• Monitor guest satisfaction and align teams with hotel service standards.

Skills

Leadership

Guest service

Communication

Team training

Conflict resolution

Job description

Hampton Inn & Suites – Madison / Downtown is seeking a Guest Service Supervisor to oversee front desk operations and lead a team dedicated to exceptional guest experiences. The role requires open availability, including weekends and holidays, with emphasis on leadership and guest service excellence.

The position offers part-time hours with on-site work at 440 W Johnson St, Madison, WI 53703. Prior hotel supervisory experience is preferred, and wage progression is provided through designated