Assistant Hotel Manager - Guest Experience Lead

Fairfield-Inn-; Stroudsburg (Monroe County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Fairfield-Inn- is seeking an Assistant Manager to ensure guest satisfaction and the efficient operation of the hotel by supervising back-of-house departments in the absence of the General Manager. You will support profitability through cost controls, assist in financial reporting, and help recruit and train staff to maintain high service standards.

The role involves coordinating Housekeeping, Engineering/Maintenance, and Front Office while fostering a positive, team-oriented environment.

Qualifications

• Experience in guest-facing roles in the hotel industry.
• Ability to manage multiple tasks and supervise teams.
• Willingness to work holidays, weekends, and evenings.

Responsibilities

• Oversee housekeeping, engineering/maintenance, and front office in the absence of management.
• Assist in driving hotel profitability through revenue generation and cost control.
• Lead training and development for Associates to uphold service standards.
• Ensure guest satisfaction and smooth operations across departments.

Skills

Customer service

Leadership

Problem solving

Hospitality experience

Job description

Fairfield-Inn- is seeking an Assistant Manager to ensure guest satisfaction and the efficient operation of the hotel by supervising back-of-house departments in the absence of the General Manager. You will support profitability through cost controls, assist in financial reporting, and help recruit and train staff to maintain high service standards.

The role involves coordinating Housekeeping, Engineering/Maintenance, and Front Office while fostering a positive, team-oriented environment.