Guest Experience Specialist - Front Desk

Atrium Hospitality; Madison (WI); On-site; USD 2,342,000 - 2,617,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

Paid time off

Tuition reimbursement

Wellness programs

Discounts

Job summary

Atrium Hospitality is hiring for a Full-time Front Desk role at Madison Marriott in Middleton, WI. You will oversee front desk operations, check guests in and out with warmth, train new team members, and ensure lobby readiness.

The ideal candidate has customer service experience, hospitality or leadership experience, and proficiency with hotel systems. Ability to lift up to 50 lbs and stay on your feet is required.

Qualifications

• Customer service experience and patience to keep things running smoothly.
• Hospitality or leadership experience preferred.
• High school diploma or equivalent required.
• Tech-savvy to use hotel systems with confidence.
• Ability to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as main problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Train and support new front desk team members.
• Resolve guest issues quickly and professionally.
• Assist with daily tasks like event sheets, business center support, and lobby readiness.

Skills

Customer service

Hospitality experience

Leadership experience

High school diploma

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is hiring for a Full-time Front Desk role at Madison Marriott in Middleton, WI. You will oversee front desk operations, check guests in and out with warmth, train new team members, and ensure lobby readiness.

The ideal candidate has customer service experience, hospitality or leadership experience, and proficiency with hotel systems. Ability to lift up to 50 lbs and stay on your feet is required.