Lead Front Desk Coordinator — Medical Spa

The Group; Davenport (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Group is seeking a Lead Client Coordinator for Revive at The Group Medical Spa in Davenport, IA. You will lead the front desk, ensure an exceptional client experience, and support daily operations of the spa’s client services team.

Responsibilities include training staff, managing schedules, coordinating front desk workflows, handling EMR records, and contributing to process improvements while maintaining confidentiality and high service standards.

Qualifications

• High school diploma or GED required.
• Experience in customer service, front desk operations, administrative coordination, spa, beauty, or medical office settings.
• Strong leadership, communication, and interpersonal skills.
• Excellent organization, attention to detail, and time-management abilities.
• Ability to multitask, prioritize responsibilities, and follow through on assigned tasks.
• Comfortable learning and using EMR systems, scheduling software, Microsoft Word, Excel, and other technology.
• Ability to support and guide team members while maintaining a positive, collaborative work environment.

Responsibilities

• Greet clients with friendly, attentive, and professional service.
• Answer phones and assist clients with questions about appointments, services, and products.
• Check clients in and out while maintaining accurate invoices and records.
• Schedule and confirm appointments and respond to client inquiries through phone, email, text, and client portals.
• Help coordinate daily front desk operations to ensure tasks are completed accurately and consistently.
• Assist with front desk staff scheduling, shift coverage, and daily workflow coordination.
• Serve as a resource for Client Coordinators by answering questions and reinforcing established procedures and service standards.
• Help train and orient new front desk team members and identify opportunities for additional training.
• Monitor front desk performance, workflows, and KPIs in coordination with the Medical Spa Manager.
• Review EMR for missing forms, consents, photos, and other required admin documentation.
• Complete assigned administrative chart reviews and coordinate follow-up on outstanding items.
• Maintain consistent EMR processes, templates, and workflows.
• Prepare and maintain reports, trackers, checklists, and other operational documents.
• Assist with admin projects and process improvements.
• Develop knowledge of Revive's treatments, services, and products to educate clients and support product sales.
• Maintain a clean, organized reception and retail area.
• Assist with inventory, stocking, merchandising, events, and promotions.
• Resolve client questions or concerns and escalate to management when needed.
• Collaborate with providers, management, and team members for a seamless client experience.
• Maintain client confidentiality and uphold Revive's policies.

Skills

Customer service

Front desk

Administrative tasks

Leadership

Communication

Organization

Time management

Multitasking

EMR systems

Scheduling software

Microsoft Word

Excel

Education

High school diploma

Tools

Microsoft Word

Excel

EMR software

Job description

The Group is seeking a Lead Client Coordinator for Revive at The Group Medical Spa in Davenport, IA. You will lead the front desk, ensure an exceptional client experience, and support daily operations of the spa’s client services team.

Responsibilities include training staff, managing schedules, coordinating front desk workflows, handling EMR records, and contributing to process improvements while maintaining confidentiality and high service standards.