Lead Medical Front Desk — Patient Experience Leader

PainPoint Health; Sterling Heights (MI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Life & AD&D Insurance

401(k) Retirement Plan

PTO & Sick Time

Company-Paid Holidays

Employee Assistance Program

LifeMart Employee Discount Program

Health Management Tools

Emergency Travel Assistance Program

Bonusly Employee Recognition

DailyPay On-Demand Pay Access

Job summary

Spinal Recovery Center is seeking a Lead Medical Front Desk to oversee daily front office operations, scheduling, collections, and patient experience. You will lead a high-performing administrative team and collaborate with billing and clinical staff to maintain efficient workflows.

This role requires healthcare front desk experience and strong leadership. Join a patient-centered clinic focused on quality care; the position is full-time with standard clinic hours and performance-driven

Qualifications

• High school diploma or GED required, healthcare experience preferred.
• 3–5 years medical front desk experience with insurance verification.
• Experience with EMR and practice management systems.

Responsibilities

• Oversee daily front office operations including check-in/check-out and scheduling.
• Supervise, train, and evaluate front desk staff.
• Ensure accurate verification of insurance, eligibility, copays, and deductibles.
• Manage staffing schedules, PTO, and cross-coverage.
• Monitor KPIs and prepare performance reports for leadership.

Skills

Insurance verification

EMR systems

Leadership

Scheduling

Education

High School Diploma or GED

Associate's or Bachelor's in Healthcare Administration / Office Management

Tools

EMR systems

Practice management systems

Job description

Spinal Recovery Center is seeking a Lead Medical Front Desk to oversee daily front office operations, scheduling, collections, and patient experience. You will lead a high-performing administrative team and collaborate with billing and clinical staff to maintain efficient workflows.

This role requires healthcare front desk experience and strong leadership. Join a patient-centered clinic focused on quality care; the position is full-time with standard clinic hours and performance-driven