Full-Time Lead Client Coordinator

Obstetrics & Gynecology Specialists; Davenport (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Revive at The Group Medical Spa in Davenport, IA, is seeking a Lead Client Coordinator to oversee front desk operations and deliver an exceptional client experience. The role combines hands-on front desk duties with leadership, training, and coordination of daily workflows, EMR management, and administrative projects to support the Medical Spa Manager and the broader team.

Ideal candidates bring friendly, detail-oriented service, strong organizational skills, and the ability to multitask across

Qualifications

• High school diploma or GED.
• Experience in customer service, front desk operations, administrative coordination in spa/medical office settings.
• Strong leadership, communication, and interpersonal skills.
• Excellent organization, attention to detail, and time-management abilities.
• Ability to multitask, prioritize responsibilities, and follow through on tasks.
• Comfortable learning EMR systems, scheduling software, Microsoft Word, Excel.
• Ability to support and guide team members while maintaining a positive, collaborative work environment.
• Dependable, proactive, and able to work independently on administrative assignments.
• Strong problem-solving skills and ability to escalate issues.
• Commitment to consistent procedures, accurate documentation, and excellent client service.

Responsibilities

• Greet clients with friendly, professional service.
• Answer phones; assist with appointments, services, products.
• Check in/out clients; maintain invoices and records.
• Schedule/confirm appointments; respond to inquiries.
• Coordinate daily front desk operations for accuracy and consistency.
• Assist with front desk scheduling, shift coverage, and workflow.
• Support Client Coordinators; reinforce procedures and standards.
• Train and orient new front desk team members.
• Monitor front desk KPIs with Medical Spa Manager.
• Review EMRs for missing forms and documentation.
• Complete admin chart reviews and coordinate follow-ups.
• Maintain EMR processes, templates, workflows.
• Prepare reports, trackers, checklists, and operational docs.
• Support the Medical Spa Manager with projects and improvements.
• Develop knowledge of Revive's treatments to educate clients and support product sales.
• Maintain a clean, organized reception and retail area.
• Assist with inventory, stocking, merchandising, events, promotions.
• Resolve client questions; escalate as needed.
• Collaborate with providers and management for seamless client experience.
• Maintain client confidentiality and uphold policies and standards.

Skills

Customer service

Front desk operations

Administrative coordination

Spa industry knowledge

Medical office experience

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Microsoft Word

Excel

Job description

Location: Davenport, IA

Job Id:159

# of Openings:1

Lead Client Coordinator | Revive at The Group Medical Spa

Revive at The Group Medical Spa is looking for a Lead Client Coordinator to join our team!

We are seeking a friendly, organized, detail-oriented, and motivated individual to help provide an exceptional client experience while supporting the daily operations of our front desk team.

The Lead Client Coordinator will serve as a working lead, performing regular client coordinator responsibilities while helping maintain consistent front desk procedures, coordinating daily workflows, and assisting the Medical Spa Manager with administrative tasks and projects.

What You'll Do

• Greet clients and guests with friendly, attentive, and professional service
• Answer phones and assist clients with questions about appointments, services, and products
• Check clients in and out while maintaining accurate invoices and records
• Schedule and confirm appointments and respond to client inquiries through phone, email, text, and client portals
• Help coordinate daily front desk operations to ensure tasks are completed accurately and consistently
• Assist with front desk staff scheduling, shift coverage, and daily workflow coordination
• Serve as a resource for Client Coordinators by answering questions and reinforcing established procedures and service standards
• Help train and orient new front desk team members and identify opportunities for additional training
• Monitor front desk performance, workflows, and key performance indicators (KPIs) in coordination with the Medical Spa Manager
• Review electronic medical records (EMR) for missing forms, consents, photos, and other required administrative documentation
• Complete assigned administrative chart reviews and coordinate follow-up on outstanding items
• Assist with maintaining consistent EMR processes, templates, and administrative workflows
• Prepare and maintain reports, trackers, checklists, and other operational documents
• Assist the Medical Spa Manager with administrative projects, assigned tasks, and process improvements
• Develop knowledge of Revive's treatments, services, and products to help educate clients and support product sales
• Maintain a clean, organized, and welcoming reception and retail area
• Assist with inventory, stocking, merchandising, product displays, events, and promotions
• Help resolve client questions or concerns and communicate matters requiring management attention
• Collaborate with providers, management, and other team members to ensure a seamless client experience
• Maintain client confidentiality and uphold Revive's policies and professional standards

What We're Looking For

• High school diploma or GED
• Previous experience in customer service, front desk operations, administrative coordination, spa, beauty, or medical office settings
• Strong leadership, communication, and interpersonal skills
• Excellent organization, attention to detail, and time-management abilities
• Ability to multitask, prioritize responsibilities, and follow through on assigned tasks
• Comfortable learning and using EMR systems, scheduling software, Microsoft Word, Excel, and other technology
• Ability to support and guide team members while maintaining a positive, collaborative work environment
• Dependable, proactive, and able to work independently on administrative assignments
• Strong problem-solving skills and ability to recognize when issues should be escalated to management
• Commitment to maintaining consistent procedures, accurate documentation, and excellent client service
• Strong interest in aesthetics, skincare, wellness, or the medical spa industry is a plus