Front Desk Lead & Client Experience Specialist

The Group Obstetrics & Gynecology Specialists, P.C.; Davenport (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Revive at The Group Medical Spa is seeking a Lead Client Coordinator to join our team. You will oversee front desk operations, guide the team, and ensure an exceptional client experience while supporting administrative tasks for the Medical Spa Manager.

Responsibilities include greeting clients, scheduling, EMR accuracy, and coordinating workflows, with opportunities to train staff and optimize processes. A detail-oriented, organized professional with strong communication skills will thrive in

Qualifications

• High school diploma or GED required.
• Experience in customer service, front desk operations, spa/medical office settings preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent organization and time-management abilities.
• Ability to multitask, prioritize, and follow through on tasks.
• Comfortable learning EMR systems and scheduling software (Microsoft Word/Excel).
• Ability to guide team members and maintain a positive work environment.
• Dependable, proactive, and able to work independently on administrative tasks.
• Strong problem-solving skills and escalation awareness.
• Commitment to consistent procedures and high client service.

Responsibilities

• Greet clients with friendly, attentive service.
• Answer phones and assist with appointments, services, and products.
• Check clients in/out and maintain accurate invoices/records.
• Schedule/confirm appointments and respond to inquiries via phone, email, text, portals.
• Coordinate daily front desk operations for accuracy and consistency.
• Assist with front desk staff scheduling, shift coverage, and workflow.
• Support coordinators by reinforcing procedures and standards.
• Train/new front desk team members and identify training opportunities.
• Monitor front desk KPIs with Spa Manager.
• Review EMR for missing forms, consents, photos, and docs.
• Perform administrative chart reviews and coordinate follow-ups.
• Maintain EMR processes, templates, and workflows.
• Prepare reports, trackers, and operation documents.
• Support admin projects and process improvements.
• Learn Revive’s treatments to educate clients and support product sales.
• Maintain a welcoming reception and retail area.
• Assist with inventory, merchandising, events, and promotions.
• Resolve client questions and escalate to management when needed.
• Collaborate with providers and staff for seamless client experiences.

Skills

Leadership

Communication

Time management

Multitasking

Customer service

Organization

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Microsoft Word

Excel

Job description

Revive at The Group Medical Spa is seeking a Lead Client Coordinator to join our team. You will oversee front desk operations, guide the team, and ensure an exceptional client experience while supporting administrative tasks for the Medical Spa Manager.

Responsibilities include greeting clients, scheduling, EMR accuracy, and coordinating workflows, with opportunities to train staff and optimize processes. A detail-oriented, organized professional with strong communication skills will thrive in