Lead Front Desk & Client Experience Supervisor

Opensity solutions; New York (NY); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions, a leading tech-enabled managed services provider in New York, seeks a Lead Receptionist/Concierge to oversee front desk operations and deliver top-tier service to clients, guests, and staff. You will supervise up to five reception staff, ensure coverage, and maintain strong client relations across the organization.

The role reports to the Client Relations Manager and is non-exempt. Candidates should have 3–6+ years in receptionist or supervisory roles, with proficiency in

Qualifications

• High School Diploma required; college degree highly preferred.
• 3–6+ years of receptionist/front desk/administrative experience, including supervisory capacity.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Supervise, train, and mentor reception staff to ensure consistent service quality and team performance.
• Develop and manage reception schedules for front desk coverage.
• Greet visitors and manage incoming calls to ensure a professional experience.
• Serve as primary contact for client and visitor inquiries and service requests.
• Coordinate internal and external communication and timely message delivery.
• Manage appointment scheduling, visitor logs, and front desk traffic flow.
• Provide administrative support including mail distribution and office supply management.
• Support meetings, conferences, and events, including room setup and resources.

Skills

Leadership

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High School Diploma

College degree preferred

Tools

Microsoft Office Suite

Visitor management systems

Scheduling tools

Job description

Opensity Solutions, a leading tech-enabled managed services provider in New York, seeks a Lead Receptionist/Concierge to oversee front desk operations and deliver top-tier service to clients, guests, and staff. You will supervise up to five reception staff, ensure coverage, and maintain strong client relations across the organization.

The role reports to the Client Relations Manager and is non-exempt. Candidates should have 3–6+ years in receptionist or supervisory roles, with proficiency in