Front Desk & Care Coordination Specialist

Kathyirelandrecoverycenters; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Holiday pay

Life insurance options

Professional growth opportunities

Job summary

Thrive Now Recovery Centers in Des Moines, IA, seeks a Patient Care Coordinator to be the first point of contact for patients and families. The role blends front desk operations, scheduling, intake, and day-to-day clinic coordination to create a welcoming environment in a new outpatient program.

Ideal candidates are warm, organized, and dependable, with strong customer service and communication skills, eager to support recovery-focused care and maintain confidentiality under HIPAA and related

Qualifications

• High school diploma or equivalent required.
• Associate degree or related education preferred.
• Experience in healthcare or behavioral health settings is a plus.
• Experience with patient scheduling, medical reception, or care coordination is preferred.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients, families, visitors, and community partners in a professional and welcoming manner.
• Manage the front desk and maintain an organized, confidential environment.
• Answer and route incoming calls, messages, and inquiries.
• Schedule and confirm appointments, assessments, and follow-ups.
• Assist new patients with registration, forms, and intake documentation.
• Support intake and admissions processes by gathering required information.
• Maintain accurate demographic, insurance, and contact information.
• Help patients understand appointment expectations and navigate the outpatient process.
• Monitor provider and clinical schedules and assist with changes or cancellations.
• Follow up on missed appointments and reconnect with the treatment team.
• Coordinate communication among patients, therapists, and care team.
• Assist with referrals to outside providers and community resources.
• Obtain and manage releases of information and patient records.
• Assist with insurance verification and utilization processes.

Skills

Customer service

Organizational skills

Time-management

Communication skills

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Associate degree or related healthcare field (preferred)

Tools

Electronic Health Records (EHR) systems

Scheduling software

Microsoft Office

Job description

Thrive Now Recovery Centers in Des Moines, IA, seeks a Patient Care Coordinator to be the first point of contact for patients and families. The role blends front desk operations, scheduling, intake, and day-to-day clinic coordination to create a welcoming environment in a new outpatient program.

Ideal candidates are warm, organized, and dependable, with strong customer service and communication skills, eager to support recovery-focused care and maintain confidentiality under HIPAA and related