Full-Time Lead Client Coordinator

The Group; Davenport (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Group is seeking a Lead Client Coordinator for Revive at The Group Medical Spa in Davenport, IA. You will lead the front desk, ensure an exceptional client experience, and support daily operations of the spa’s client services team.

Responsibilities include training staff, managing schedules, coordinating front desk workflows, handling EMR records, and contributing to process improvements while maintaining confidentiality and high service standards.

Qualifications

• High school diploma or GED required.
• Experience in customer service, front desk operations, administrative coordination, spa, beauty, or medical office settings.
• Strong leadership, communication, and interpersonal skills.
• Excellent organization, attention to detail, and time-management abilities.
• Ability to multitask, prioritize responsibilities, and follow through on assigned tasks.
• Comfortable learning and using EMR systems, scheduling software, Microsoft Word, Excel, and other technology.
• Ability to support and guide team members while maintaining a positive, collaborative work environment.

Responsibilities

• Greet clients with friendly, attentive, and professional service.
• Answer phones and assist clients with questions about appointments, services, and products.
• Check clients in and out while maintaining accurate invoices and records.
• Schedule and confirm appointments and respond to client inquiries through phone, email, text, and client portals.
• Help coordinate daily front desk operations to ensure tasks are completed accurately and consistently.
• Assist with front desk staff scheduling, shift coverage, and daily workflow coordination.
• Serve as a resource for Client Coordinators by answering questions and reinforcing established procedures and service standards.
• Help train and orient new front desk team members and identify opportunities for additional training.
• Monitor front desk performance, workflows, and KPIs in coordination with the Medical Spa Manager.
• Review EMR for missing forms, consents, photos, and other required admin documentation.
• Complete assigned administrative chart reviews and coordinate follow-up on outstanding items.
• Maintain consistent EMR processes, templates, and workflows.
• Prepare and maintain reports, trackers, checklists, and other operational documents.
• Assist with admin projects and process improvements.
• Develop knowledge of Revive's treatments, services, and products to educate clients and support product sales.
• Maintain a clean, organized reception and retail area.
• Assist with inventory, stocking, merchandising, events, and promotions.
• Resolve client questions or concerns and escalate to management when needed.
• Collaborate with providers, management, and team members for a seamless client experience.
• Maintain client confidentiality and uphold Revive's policies.

Skills

Customer service

Front desk

Administrative tasks

Leadership

Communication

Organization

Time management

Multitasking

EMR systems

Scheduling software

Microsoft Word

Excel

Education

High school diploma

Tools

Microsoft Word

Excel

EMR software

Job description

LOVE WHERE YOU WORK. JOIN OUR TEAM AT THE GROUP!

Thank you for your interest in The Group!Whether you are beginning your career or are a seasoned professional, we welcome you to join our team.We emphasize collaboration and strive to provide each patient with the quality care and compassion they deserve.

The Group originated in 1978 and since that time we have been serving the women of the Quad Cities through all aspects of their life. As a local physician-owned private practice, we pride ourselves on some pretty awesome EMPLOYEE BENEFITS !

The Group is a growing practice with a long-lasting reputation. We believe, by investing in our team, we are also investing in our patients and the community we serve.

NOTE: Positions listed below include openings for TheGroup OBGYN and/or Revive at TheGroup Med Spa. Please read the description for details.

We would love to meet you!

Location: Davenport, IA

Job Id:159

# of Openings:1

Lead Client Coordinator | Revive at The Group Medical Spa

Revive at The Group Medical Spa is looking for a Lead Client Coordinator to join our team!

We are seeking a friendly, organized, detail-oriented, and motivated individual to help provide an exceptional client experience while supporting the daily operations of our front desk team.

The Lead Client Coordinator will serve as a working lead, performing regular client coordinator responsibilities while helping maintain consistent front desk procedures, coordinating daily workflows, and assisting the Medical Spa Manager with administrative tasks and projects.

What You'll Do

• Greet clients and guests with friendly, attentive, and professional service
• Answer phones and assist clients with questions about appointments, services, and products
• Check clients in and out while maintaining accurate invoices and records
• Schedule and confirm appointments and respond to client inquiries through phone, email, text, and client portals
• Help coordinate daily front desk operations to ensure tasks are completed accurately and consistently
• Assist with front desk staff scheduling, shift coverage, and daily workflow coordination
• Serve as a resource for Client Coordinators by answering questions and reinforcing established procedures and service standards
• Help train and orient new front desk team members and identify opportunities for additional training
• Monitor front desk performance, workflows, and key performance indicators (KPIs) in coordination with the Medical Spa Manager
• Review electronic medical records (EMR) for missing forms, consents, photos, and other required administrative documentation
• Complete assigned administrative chart reviews and coordinate follow-up on outstanding items
• Assist with maintaining consistent EMR processes, templates, and administrative workflows
• Prepare and maintain reports, trackers, checklists, and other operational documents
• Assist the Medical Spa Manager with administrative projects, assigned tasks, and process improvements
• Develop knowledge of Revive's treatments, services, and products to help educate clients and support product sales
• Maintain a clean, organized, and welcoming reception and retail area
• Assist with inventory, stocking, merchandising, product displays, events, and promotions
• Help resolve client questions or concerns and communicate matters requiring management attention
• Collaborate with providers, management, and other team members to ensure a seamless client experience
• Maintain client confidentiality and uphold Revive's policies and professional standards

What We're Looking For

• High school diploma or GED
• Previous experience in customer service, front desk operations, administrative coordination, spa, beauty, or medical office settings
• Strong leadership, communication, and interpersonal skills
• Excellent organization, attention to detail, and time-management abilities
• Ability to multitask, prioritize responsibilities, and follow through on assigned tasks
• Comfortable learning and using EMR systems, scheduling software, Microsoft Word, Excel, and other technology
• Ability to support and guide team members while maintaining a positive, collaborative work environment
• Dependable, proactive, and able to work independently on administrative assignments
• Strong problem-solving skills and ability to recognize when issues should be escalated to management
• Commitment to maintaining consistent procedures, accurate documentation, and excellent client service
• Strong interest in aesthetics, skincare, wellness, or the medical spa industry is a plus

If you enjoy working with people, supporting a team, staying organized, and helping create an exceptional client experience, we'd love to hear from you!

Join Revive at The Group Medical Spa as our Lead Client Coordinator and help us maintain a welcoming, organized, and consistent experience for every client.

The Group is an Equal Opportunity Employer.

“The doctors at The Group are all very caring and professional. I like their rotation of OBs during the prenatal visits. When it came time to deliver, I knew who my doctor was, rather than being surprised with one I have never met before.”

Tina

“I saw Dr. Jennifer Steines and was very happy with her. She explained my condition and options very well. She gave me a sheet of written instructions and where to purchase necessary items. Her nurse was equally good and was professional but personable. I really appreciate their care for me I give them high recommendations.”

Dawn

“Always professional and very knowledgeable. They really care to listen to you and answer all your questions completely. I love this place and have never been disappointed with anyone I have seen. I will always be their patient!!!”

Cyndie

“Wonderful customer service and very helpful! Wish I could keep going to them but recently moved out of state. Whenever I have called or gone in for an appointment they have always been super responsive and made me feel comfortable. Would definitely recommend.”

Jayme

“I've never had a negative experience at The Group! From annual exams, infertility treatment, the birth of our son, and then treating complications after birth, the providers were amazing. Not once did we feel like a number. I commute over 2 hours to stay with The Group because I've yet to find any other provider that comes close.”

Ally