Front Desk Agent

mymvw; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free On-Site Parking

Discounted meals

Associate Appreciation Week

Shoe stipend

Job summary

Marriott Vacations Worldwide in Scottsdale, AZ is seeking a Guest Services Agent to assist Owners and guests with villa check-ins and local recommendations to create memorable vacation experiences.

The role involves welcoming guests, resolving questions, explaining room features, and coordinating with other departments to ensure exceptional service on weekends and holidays in a full-time capacity.

Responsibilities

• Checks Owners/guests into their villas for their stay and reviews property amenities, services, hours of operations, and local areas of interest.
• Actively listens and responds to guests' questions, concerns, and requests and contacts other departments to resolve issues.
• Identifies and explains room features to guests (e.g., room key, ice and vending areas).
• Follows up with Owners/guests to ensure their requests or problems are met to their satisfaction.
• Answers telephone calls and routes them to the proper department as applicable.
• May assist with bellman and runner duties depending on property or location.

Job description

Hourly Rate: $22.00

Hourly Wage: $22.00

Shift: 1st/2nd; must be available to work weekends and holidays

Position type: Full Time

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perk:

• Free On-Site Parking
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Work shoe stipend provided

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.).
• Follow s up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.