Front Desk Agent

mymvw; Koloa (HI); On-site; USD 47,000 - 50,000; Part time

Benefits offered by this job

Free on-site employee parking

Complimentary soft drinks, coffee and茶

Company branded attire for outdoor ass

Complimentary work shoes

Quarterly team luncheon celebrations

Discounts to onsite food outlets

Discounted theme park tickets and car/

Job summary

Marriott Vacations Worldwide in Hawaii seeks a Guest Services Agent to welcome Owners and guests, check in villas, explain amenities, and guide local activities to create memorable vacations.

This casual, part-time role pays an hourly rate of $34.18 and includes on-site parking, discount programs, and opportunities for growth within a supportive team.

Qualifications

• Available to work various shifts, holidays, and weekends.
• Lift/Carry/Push/Pull items up to 25 lbs.

Responsibilities

• Checks Owners/guests into villas and reviews property amenities, services, hours of operation, and local activities.
• Responds to guests' questions and requests and coordinates with other departments to resolve issues.
• Explains room features and how to use facilities (e.g., main amenities, ice/vending areas).
• Follows up to ensure requests are met to guests' satisfaction.
• Answers calls and routes to the appropriate department; may assist with bellman and runner duties.

Job description

Hourly Rate: $34.18

Hourly Wage: $34.18

Job Status: Casual (0-19 / hours per week)

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Travel discounts
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site employee parking
• Complimentary soft drinks, coffee and tea
• Company branded attire for outdoor associates
• Complimentary work shoes
• Quarterly team luncheon celebrations and awards
• Discounts to onsite food outlets
• Discounted theme park tickets and rental cars
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follow ups with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.